ShasTech SEO Synergy Docs

Getting Support

What to include when contacting ShasTech support for a reproducible issue.

Product pageCustomer Portal
Applies to: ShasTech SEO Synergy Free 6.2.2+.

Before contacting support

  • Update Free and Pro to the current supported versions.
  • Refresh the Pro license status.
  • Record the exact error message and the screen/action that produced it.
  • Note your WordPress and PHP versions.

What to send

Include your order/license reference (never post the full license key publicly), the affected site URL, WordPress/PHP versions, reproduction steps and relevant screenshots/log excerpts. Do not send API secrets or passwords unless a secure support process explicitly requires them.

Support scope

Commercial support covers installation, activation, documented Pro configuration, reproducible Pro bugs, license/update issues and billing/renewal problems. Bespoke SEO consulting, custom development and third-party account administration are outside standard product support.

Contact ShasTech-IT Read Support Policy

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Still need help?

If the documentation does not resolve the issue, contact ShasTech-IT with the product version, WordPress/PHP versions and reproducible steps.

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